Customer service returns

Within 14 days of receipt of the goods, you can cancel your order without giving any reason. To do so, simply send a short email to kontakt@coldseason.de and state your order number and which items you would like to return or exchange. A return label is enclosed with every order from Germany. Simply pack the goods you are returning to us and then hand in the package at any DHL/Post office. Alternatively, you are welcome to use the email form below for your returns request:

Customers from abroad please send the parcels to the following address:

wevw GmbH
c/o Christian Weber
Schendelstr. 23
59494 Soest
Germany

You can also select another request here: